These terms will be governed by and construed in accordance with the law of England and Wales.
1. SHOW ETIQUETTE
The following policy has been put in place by the event organisers for the safety and enjoyment of everyone at the show.
The Cognac Show unequivocally promotes and encourages responsible drinking by all visitors to the Show
The Show is all about fine Cognac, education, fun and enjoyment – not excess. In this respect, the Show believes in quality over quantity.
Visitors are strongly encouraged to eat before the Show.
As well as eating before, visitors are encouraged to drink plenty of water in between samples and take regular breaks from tasting during the Show.
There will be spittoons and free drinking water available on all exhibitor stands and in easily visible locations throughout the venue.
The above guidelines, if followed correctly, should greatly enhance visitors’ enjoyment of the Show and appreciation of the fine Cognacs available on the day.
As part of their duty of care to the Show’s visitors, exhibitors will not serve anyone whom they believe to have consumed an excessive amount of alcohol.
Safety Stewards will be on duty at the Show for the help and protection of all visitors and exhibitors.
The Stewards will ask anyone who is inebriated or who becomes disruptive or offensive to other visitors or exhibitors to leave the Show.
No readmittance will be granted to anyone who has been asked to leave the Show or who has been removed from the Show for the above reasons.
Please note that following exhibitor complaints at previous events there is a strict sampling policy in place at The Cognac Show.
All samples will be poured by exhibitors only into the sample glasses provided and must be consumed at the Show. It is against Show policy for samples to be poured or transferred into sample bottles and taken away from the venue.
We ask that all Show visitors familiarise themselves with the following important sampling policy conditions:
Please do not bring empty sample bottles into the venue or transfer samples provided by the exhibitors into any vessel other than the Show tasting glass.
Visitors bringing sample bottles to the Show venue will be asked to dispose of them before entry to the Show is permitted.
During the event, any sample bottles or other vessels discovered by Show staff to contain Cognac will be confiscated.
Any visitor to the Show found in possession of sample bottles (empty or full) during the Show will be asked to leave the venue.
Please refrain from soliciting samples from exhibitors to be taken from the venue for consumption elsewhere. Exhibitors will be asked to report any instances of this activity, and Show staff will ask anyone found to be ignoring this rule to leave the venue.
There will be no refunds or re-entry for anyone asked to leave the Show as a result of breaching any of the above conditions.
2. PAYMENT METHODS
Payment can be made by debit or credit card online, using the following cards: VISA, VISA Delta, MasterCard & Maestro.
3. REFUND POLICIES
You may cancel your ticket purchase if you inform us within 7 days of the order date. Refund will be made in full less a £5 processing fee and will be paid within 30 days of your notifying us of cancellation. Should you wish to cancel your ticket after 7 days, we will do our best to re-allocate it, in which case we will issue a refund in full less £10 administration fee. To cancel an order, please contact us at [email protected] quoting your order number. In the unlikely event of the event being cancelled all ticketholders will receive a full refund of their ticket purchase.
4. MINIMUM LEGAL AGE
By purchasing a ticket to The Cognac Show, you are confirming that you are over the age of 18. Please bring and be prepared to show proof of your age to the Show.
The Cognac Show encourages consumption in moderation and our staff will ask anyone that becomes disruptive or offensive to other visitors or exhibitors to leave the Show.
6. CONTINUITY OF ACCESS / SERVICE
Our objective is to offer our customers the best possible service, but we are unable to accept responsibility for interrupted access to www.cognacshow.com due to technical problems outside of our control. Due to the nature of the Internet, access may be suspended, restricted or terminated at any time, and we are therefore unable to guarantee entirely error-free access and services.
All visitors to the Show will have their bags, briefcases, parcels etc checked by the security staff.
8. WHEELCHAIR ACCESS
Unfortunately, Bloomsbury House as an historic building does not wheelchair accessibility.
9. PHOTOS / FILMING
Please be aware the photography and filming will take place at the Show and you may be recorded at any point during the event. By entering the premises you give your consent to appear in any photographs or video footage produced by The Cognac Show.
No photography, imagery, text, source code and any other material shown on www.cognacshow.com may be reproduced or redistributed without our prior written permission.
You will be issued with an e-ticket and you are requested to print off and bring this with you on the day of The Whisky Exchange Whisky Show.
HOW IT WORKS
After making a successful purchase you will be given the opportunity to print a copy of the order confirmation page as your e-ticket for the event. An automated e-mail version of the e-ticket will also be sent to the address supplied by you when registering your account.
If, for any reason, you have not printed your ticket nor received the automated e-mail please email us [email protected]
You must present this e-ticket, along with valid ID, to gain admission to the event.
Without a valid e-ticket and supporting ID, your admission to the event may be refused and under these circumstances The Cognac Show will not offer any exchange or refund.
For this event no physical tickets will be dispatched.
If you are making a multiple or group purchase of tickets using this method, please be aware that only one e-ticket will be issued for the whole transaction. If, for any reason, individual tickets are required, then we strongly recommend that separate transactions are made.
Always check tickets on receipt, as mistakes cannot always be rectified later.
CHANGES TO EVENT AND CANCELLED/RE-SCHEDULED EVENTS
The Ticket Provider reserves the right to make alterations to the published Event programme where reasonably necessary.
It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the details you provided us at the time of ordering. We cannot guarantee that you will be informed of such cancellation before the date of the Event.
Where the Event is cancelled by ourselves due to circumstances beyond our control you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.
Where the Event is rescheduled due to circumstances beyond our control; or there is a material change to the programme of the Event and you do not wish to attend the rescheduled/changed Event you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.
If we cannot fulfil your order for Tickets for any of the following reasons, you will be entitled to a full refund.
These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.
Please note that Dream Dram tokens are non-refundable and non-exchangeable.
RESALE/USE OF TICKETS
Tickets are only for your personal use or that of your party. We reserve the right to cancel any Tickets if you resell or attempt to resell such Tickets in breach of this section (including any resale or attempted resale of Tickets at a higher price than the purchase price, for example tickets being resold at a higher price via any internet auction site). The holder of a resold Ticket may be refused entry or ejected from the Venue.
You may not, without the prior consent of The Cognac Show use any Ticket in advertising, promotions, competitions, free draws etc.
Any Ticket obtained in breach of these terms shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to The Cognac Show may be considered to be a trespasser and may be liable to be ejected and subject to legal action. Void Tickets are non-refundable.
CONDITIONS OF ADMISSION
You must comply with the instructions and directions given by Venue staff and stewards and with all relevant laws, safety announcements and Venue regulations whilst attending the Event.
The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
1. has behaved in the Venue in a matter which, in the reasonable opinion of the Venue, has affected, or is likely to affect, the enjoyment of other visitors; or
2. uses threatening, abusive or insulting words or behaviour or in any way provokes, or behaves in a manner which may provoke, a disturbance; or
3. in the reasonable opinion of the Venue is acting dangerously under the influence of alcohol or drugs; or
4. fails, when required, to produce proof of identity or age.
No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour.
The use of equipment for recording or transmitting any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. The Ticket Provider, Promoter and Venue will not be liable for any loss, theft or damage to confiscated items.
By attending The Cognac Show, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Whisky Exchange may use such films and recordings without payment and without further notice.
Ticket holders shall not bring into the Venue or display or distribute at the Event any sponsorship, promotional or marketing materials.
The following are not permitted within any part of the Venue (unless expressly permitted by the Venue):
a. your own food and drink;
b. laser pens;
c. animals, with the exception of guide dogs;
d. bottles, cans or glass containers; and
e. illegal substances.
The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other members of the audience of the Event or is one of the items not permitted in the Venue including as listed at above.
12. DISCLAIMERS AND LIMITATION OF LIABILITY
Please read this section carefully as it sets out the limitations of our liability to you.
Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Liability for the cancellation or rescheduling of the Event, or for material changes to the Event, will be limited to the refund as set forth in the section above.
Neither we, the Ticket Provider, the Venue or the Promoter (as applicable) will be responsible for any loss, theft or damage of your personal belongings, other than caused as a result of our negligence or other breach of statutory duty.
You agree you will have no claim against us, in respect of any decision to remove the Events from this site or any decision to suspend or terminate your access to this site.
In the absence of any negligence or other breach of duty by The Cognac Show, the use by you of the site is entirely at your risk.
The Cognac Show warrants that it will provide the Tickets service with reasonable skill and care and substantially as described in these terms. The Cognac Show does not make any other promises or warranties about the site or the Tickets service.
For the purposes of this section, “Force Majeure” means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these terms to the extent that the failure is caused by Force Majeure. This section does not affect the terms of refund section above.
The Cognac Show will not be liable under these terms for any loss or damage caused by The Cognac Show or any of its employees or agents in circumstances where:
1. there has been no breach of a legal duty of care which is owed by The Cognac Show or any of its employees or agents; or
2. the loss or damage is not a reasonably foreseeable result of any breach of these terms.
The Cognac Show will not be liable under these terms for any increase in the loss or damage you suffer resulting from your actions or a breach by you of these terms.
Our liability for losses you suffer as a result of us breaching a contract for a Ticket is limited to the value of such Ticket and any booking fee or delivery fee that you have paid.
You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these terms or default in the discharge of your obligations.
Nothing in these terms shall have the effect of excluding or limiting either our liability or your liability for fraud or for death or personal injury caused by our/your negligence (as applicable).
13. INTELLECTUAL PROPERTY RIGHTS
The site and its look and feel (including without limitation the site design, text, graphics and all software and source codes connected with the site) are protected by copyright, trade marks, patents and other intellectual property rights and laws. You are authorised to use the Tickets and this site only for personal, non-commercial use (ie you can visit, view and print a copy of any page on this site for personal non-commercial use only). None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of The Cognac Show.
You must not use the site for any purpose that is unlawful or prohibited by these terms.
If we delay or fail to enforce any of these terms it shall not mean that we have waived our right to do so.
All notices given by you to us must be given to [email protected] (by using the words “Legal Notice” in the email’s subject field). We will give notice to you via the site or at either the e-mail or postal address you provide to us as part of the order process or your registration. Notice will be deemed received and properly served immediately when we post it on the site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to, and received by, the specified e-mail address of the addressee.
We collect some personal information in order to process and deliver any orders you make with us online, and also as part of the registration process for our mailing list form, so that we can contact you from time to time to let you know of offers that we’re running.
When you order from us, we require your name, email address, delivery address, credit or debit card number, registered address of the credit card, credit card cvc number and the card’s expiry date. This allows us to fulfil your order and to keep you updated about its status. We will also ask you for your telephone number, so we can contact you if there is an urgent problem with your order.
If you register to purchase a Ticket you will be asked to provide personal information (such as name, address, email address and telephone number etc) and financial information. We use this information to fulfil your order and notify you of the status of your order and to process your order (for example to verify financial details provided, to despatch e-tickets and to contact you regarding an Event if necessary). We will only provide this personal information to third parties who help us operate the Tickets service (for example, despatch companies, payment processing companies) and will request that they only use the data as strictly necessary to provide the Tickets service. In assessing your order for Tickets we may also provide your information to third parties to help to ensure that your payment details are not being used without your consent and to assist in the detection and prevention of fraud.
The Cognac Show has implemented technology and security features to safeguard the privacy of your personal information from unauthorised access or improper use. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Because the internet infrastructure is global, and it is not possible to predict the routes that information sent over the internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. Territories outside of the EEA do not always have strong data protection laws. By submitting your information to this site you consent to this transfer.